The Customer Service Academy
Business Principals and Core Competencies for Customer Service
January 8, 2024-April 28, 2024
Like many, you may fear experiencing setbacks and shortcomings similar to those who’ve been "Keith Lee'd.
We understand your concerns, and that's why we've diligently crafted this course over the past two years.
It's designed to equip you with the skills needed to deliver top-notch service, ensuring client retention, prompt issue resolution, and positioning you as the preferred service provider.
If you want to pass your influencer visit, then this is the course for you!
What is The Customer Service Academy?
The Customer Service Academy offers a comprehensive 16-week exploration into the intricacies of customer service.
This transformative journey centers on key pillars such as Emotional Intelligence and Continuous Improvement, designed to equip you with practical skills and insights essential for elevating your approach to customer service.
Participants will have dynamic learning experiences facilitated by group discussions, recommended readings, case studies, and insights from live guest speakers and navigate their coursework seamlessly through Google Classroom.
You will learn how to...
- Develop effective communication skills and problem-solving abilities for positive customer experiences.
- Apply customer-centric strategies, emotional intelligence, and revolutionary service approaches.
- Cultivate a mindset of continuous improvement using feedback loops for lifelong customer loyalty.
Hi There!
I am Chelsea...
a seasoned professional with over 15 years of experience in customer service across retail, dining, and hospitality. What began as a desire to be an active Google reviewer quickly became an opportunity to address common issues with customer service.
I previously worked in Higher Education and currently serve as a Learning & Development Consultant, shaping training programs for teachers, principals, lawyers, accountants, and therapists.
Are you lacking direction, support, motivation, or consistency in delivering great service?
This course is tailored for marginalized small business owners committed to enhancing customer service, mitigating negative reviews, and retaining customers.
Enroll now for $349 or join our mailing list to secure a spot on the waitlist.
Inside this course
Virtual live 16-week course that teaches you the skills to create more passion, happiness and success in your life.
Practical Exercises
Learners will apply theoretical knowledge in real-world scenarios via collaboration, and problem-solving which enhances understanding and increases preparedness for future endeavors.
Reading
&
Discussions
Learners will be exposed to diverse perspectives and information which also enhances critical thinking skills that go beyond the confines of the classroom.
Coaching Support
Learners will have the opportunity to receive 1:1 or 3:1 help which fosters a sense of responsibility and commitment to the learning process. This targeted support accelerates skill acquisition and application in practical contexts.
What Do You Get When You Join?
Month 1: Am I really the problem?
During the initial month, learners will self-assess, pinpointing their position on the ego-emotion spectrum. This process aims to enhance their awareness of how these factors influence service delivery and customer interactions.
Month 2: How did I get here and what’s my path forward?
Learners will reassess their business structure, aligning it with the mission, vision, and values of their business by delving into personal values and goals, and understanding their influence on decision-making and brand communication.
Month 3: Where Do I Want to Be?
Learners will survey fellow business owners, assess local competitors, and review industry standards to compare service delivery practices. Additionally, we'll explore managing others and implementing efficient systems for effective service.
Month 3: How do I do this?
Learners will craft distinctive customer journeys by gaining a deeper understanding of their customers and designing processes centered on assisting them in making progress. The primary focus is on customer retention and fostering loyalty.
Key Features:
- Duration: 16 weeks
- Frequency: Twice a week, 90 minutes per session
- Time: Mondays & Wednesdays and Tuesdays & Thursdays from 7:30 pm-9:30 pm CST and Mondays 4 pm-7 pm CST
Imagine this being another one of your satisfied customers...
You deserve to receive glowing reviews and consistent business.
Don’t go at it alone.
How do I know if this course is for me?
- You are unwilling to find better ways to handle conflict and disagreement with customers.
- You are not interested in meeting and building community with other business owners.
- You can not commit to 14-16 weeks of live virtual learning twice a week.
- You are committed to doing things your way.
- You have difficulty receiving criticism but you want to improve and resolve issues.
- Your clients/customers shop once or twice and rarely return or refer.
- You want to go from transactional to transformational with your audience.
- You are overwhelmed and confused about where to begin improving.
Frequently Asked Questions
- Will the course be graded?
Yes, learners in this course will be graded on key aspects including poise, professionalism, and presentation skills, ensuring they can effectively communicate in a business context.
Additionally, teamwork, active participation, and collaboration will be assessed to emphasize the importance of interpersonal skills. The grading criteria also include the quality of assignment completion.
- Is there an attendance policy?
Attendance and participation are crucial aspects of this course, therefore learners are expected to attend classes live and arrive promptly; latecomers can join at designated breaks to minimize disruptions.
Students are also expected to keep their cameras on during certain activities but will be provided breaks.
- Will there be recordings?
No recordings will be made available for viewing later.
14 Day Money Back Guarantee
A full refund, equivalent to 100%, will be issued for withdrawals filed before the commencement of the first class day.
No refunds will be provided for withdrawals initiated after the second week of the course. Learners are encouraged to make withdrawal decisions promptly, ensuring a clear understanding of their commitment to the program.
Enroll in the Course
questions? call us 123 456 7899